Terms & Conditions:

1.  RESERVATIONS & SERVICE

When you make a booking through our website, your booking is not confirmed until you have received a confirmation email from us. Bookings made over the phone; we will send you the confirmation by post or via e-mail. Our service is based on information provided by hotels. Although we do our utmost best to ensure that all information provided on this website is accurate, we cannot guarantee that all information is comprehensive and error-free nor can we be held responsible for interruptions or non-delivery of information.

2.  CHECK IN/OUT  TIMES

Unless otherwise noted, check-in time for all hotels is 14:00 hrs and check-out time for all hotels is 12:00 hrs. If you arrive before the check-in time or depart after the check-out time, you are fully responsible for any extra charges asked by the hotel. Syaza Travel & Tours Sdn Bhd does not accept responsibility for the consequences of late/non-arrival that in the event of a No Show cancellation procedure applies.

3.  PRIVACY  POLICY

Your privacy is very important for us and we take this matter seriously. The information we request when making your reservation is requested in order to offer you a professional service and we will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent. We do not share this information with outside parties except to the extent necessary to complete that reservation. We use return email addresses to send you a confirmation and such addresses will not used for any other purpose and are not shared with outside parties. All credit or debit card payments will be made through a secure server that again your personal information is protected and will not be shared with outside parties.

4.  PAYMENTS

When you make a booking, our reservation system will sent you online invoice for  a deposit to secure your booking. Most hotels & properties in our list accept direct payments from the guests which means you do not need to make a further payment to us where you pay the remaining balance on the arrival. On the other hand, there are also some other hotels in our portfolio which requires full payment before the guests arrive. In this case we need to charge full remaining balance and we will inform you about how to make a secure payment. If full balance required, payments should be made latest 14 days of arrival and payments made less than 14 days will be considered as a cancelled reservation where the cancellation rules apply.
Your confirmation invoice will clearly show if it is a deposit only or a full payment booking. We accept payments by Credit or Debit cards, Paypal, Bank Transfers and Cheques. We will not confirm your booking until the funds fully cleared in our bank account if it is a bank transfer or cheque payment.

5.  CANCELLATION

Cancellation of your booking can be made any time in writing by the leading person of the reservation. All cancellation requests are subject to cancellation charges which will be depending on the time you gave your notification. In the event of a No Show there will be No REFUNDS and it will be considered as a cancellation. In case of a deposit only booking you will loose the full deposit and there will be NO REFUNDS. In case of a full payment, the cancellation charges will be levied as follow:

6.  ALTERATIONS/AMENDMENTS/SPECIAL REQUESTS

We understand there can be changes in travel plans. Therefore, all alteration or amendment requests are subject to availability and we will do our best to accommodate your changes. Also there will be an admin cost of MYR30 per booking per alteration/amendment. All requests will be noted but they are subject to availability.

7.  SYAZA TRAVEL & TOURS SDN BHD

7.1 Alterations/ Amendments/ Cancellations Syaza Travel & Tours Sdn Bhd reserves the right to cancel or make amendments to a booking when the existence of the contract is threatened by reason of war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and other similar circumstances beyond the control of Syaza Travel & Tours Sdn Bhd. We also reserve the right of canceling your reservation due to operational reasons such as change/unavailability of accommodation, refurbishment/reconstruction of hotels, severe customer complaints, health & safety reasons, etc. In this case, Syaza Travel & Tours Sdn Bhd  will either offer a similar property or provide full refund of monies.

7.2 Visas, Health and Travel Insurance
We can supply general information regarding passports, visas and health requirements but ultimately you are responsible for the provision of necessary valid documents including visas for entry the country of travel. We also highly recommend our clients to have a travel insurance to protect themselves

7.3 Price Guarantee Policy
All credit or debit card charges are subject to 3% charges in the prices. Unlike some other competitor companies we do not charge extra for taxes to pay, booking fees, reservation cost, etc. We have a price guarantee policy that cost of your accommodation is your final cost.

7.4 Complaints
Syaza Travel & Tours Sdn Bhd strives for total customer satisfaction and in the unlikely event of you encountering any problems during your stay, please contact directly with the hotel or accommodation provider. Any other complaints in respect of your booking must be made in writing within 14 days of the end of the journey concerned

7.5 Jurisdiction
Syaza Travel & Tours Sdn Bhd is a Malaysia  registered company. Therefore, our contract is subject and should be under terms and conditions shall be governed and construed in accordance with the laws of Malaysia.